Return & Exchange Policy
Shipping Policy
At The BTRfly Foundation, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, please contact us within 30 days of receiving your order and we will be happy to assist you with a return or exchange. To be eligible for a return or exchange, the product must be unused and in its original packaging. Shipping costs for returns or exchanges will be the responsibility of the customer unless the product arrived damaged or was sent in error. We pride ourselves on providing exceptional customer service and will work with you to ensure that you are completely satisfied with your purchase.
Return & Exchange Policy
At The BTRfly Foundation, we strive to provide our customers with the highest quality beauty products. While we do not offer refunds, we are happy to accept exchanges within 30 days of purchase. To initiate an exchange, please contact our customer service team at briyasmom@btr-fly.org with your order number and reason for the exchange. Our team will work with you to ensure that the exchange process is smooth and hassle-free. Thank you for choosing The BTRfly Foundation for your beauty needs.